You may return your merchandise for credit to your credit card or you may exchange for another item within 30 days of receipt. Please complete the return form that you can download here. Repack the item(s) in the box your order was shipped in, or something comparable, and return the package to SS20.
Shipping and Handling
Customers are responsible for return shipping charges. We recommend you use Royal Mail and get a certificate of postage. Please do not use Special Delivery before 9am, as we open at 10am!
Clothing
All items must be unused and include the original packaging
Clothing must be clean and unwashed with all tags attached - no pet hair, no human hair, no smoke smell
If you plan to return your clothing please keep it clean
Once clothing has been worn and/or washed it cannot be returned or exchanged
Shoes
Shoes must not be worn and must include the original undamaged packaging - SS20 recommendation - try your new shoes on inside on the carpet - this will help keep your new shoes clean and returnable
If you plan to return your shoes do not wear them after trying them on
Shoeboxes must not have tape or any other shipping labels on them - use the box the shoes were shipped in to return shoes
Once shoes have been worn they cannot be returned or exchanged
Skate/Snow Decks and Hardware
All decks must be un-skated and in like-new condition
No deck is completely guaranteed
Once a deck has been assembled, it or its parts cannot be returned or exchanged
SS20 does not replace broken decks or decks with pressure cracks
SS20 is not responsible for actual deck color and/or dimensions
All deck returns are dealt with the manufacturer and are subject to their discretion
Dvds
Dvds must be unopened and in original packaging
Defective Merchandise
SS20 does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with the return form explaining the defect. SS20 will reimburse shipping charges only on items declared defective (up to £10).
